Capturing an ID Verification process

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Clients will receive a verification request via email or SMS from Scantek to start the verification process.

Capturing an ID Verification

1. Tap the link in the email or text message - if on desktop, scan the QR code.

2. Review the requirements and tap Let’s start.

3. Follow the steps as prompted.

   ✅ Tap the Camera and Location fields to enable these features the tap continue.

   ✅ Review the Licence Verification Blocking screen then tap Continue.

   ✅ Select and tap the the evidence of ownership document and your ID documents.

   ✅ Capture the front and back of your driver’s licence.

   ✅ Review the information captured and edit, if necessary, then tap Submit to confirm details.

   ✅ Follow the selfie prompts to guide you through a random series of head and facial movements.

   ✅ Tap the ownership document to upload the file, then tap Accept.

4. Close the window once the Identity Verification Submitted notice is displayed.

Example ID Verification Process

The following example outlines the process a client will go through when verifying their identity using an Australian Drivers Licence as the primary form of ID.

Viewing the Status of an ID Verification

The ID Verification sidebar status badge will update to Review once a Scantek verification has been completed.

The status badges displayed include:

In Progress – ID verification link has been sent.

Needs Review – ID verification is ready to be reviewed.

Cancelled – ID verification process was voided.

Verified – ID verification process was successful.

Failed – ID verification process was not successful.